At BHA Store, we are committed to ensuring your satisfaction with our hearing aids and related products. We understand that sometimes things don’t work out as planned, and we want to make the returns and refund process as smooth and straightforward as possible. Below is our comprehensive Returns and Refunds Policy designed to provide you with clear guidance on how to handle returns and refunds.
1. Eligibility for Returns
1.1 Product Condition
● Unopened Products: You may return any unopened and unused hearing aids within 30 days of purchase for a full refund.
● Opened Products: If you have opened and used the hearing aids, returns are still possible within 30 days of purchase, provided the product is in good working condition and includes all original packaging and accessories.
1.2 Exclusions
● Customized Hearing Aids: Due to the personalized nature of custom-made hearing aids, these items are not eligible for return or refund unless they are defective or there was an error in your order.
● Personalized Accessories: Items that are customized or altered based on personal specifications cannot be returned.
2. How to Initiate a Return
2.1 Contact Us
- To start a return, please contact our Customer Service team via email at [email protected]. Provide your order number, the product you wish to return, and the reason for the return.
2.2 Return Authorization
● Upon contacting us, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item. Please note that returns without a valid RAN will not be processed.
3. Preparing Your Return
3.1 Packing Instructions
● Original Packaging: Ensure that the hearing aids are packed in their original packaging along with all accessories, manuals, and any other items included in the original shipment.
● Condition: The product should be in the same condition as when it was received, including no signs of damage or wear.
3.2 Shipping the Return
● Return Label: We will provide you with a return shipping label if applicable. Use this label to send the product back to us. If you do not receive a return label, you will need to cover the shipping costs for the return.
● Shipping Carrier: We recommend using a trackable shipping service or purchasing shipping insurance to ensure the product is returned safely.
4. Refund Processing
4.1 Inspection and Approval
● Once we receive the returned item, it will be inspected to ensure it meets our return criteria. This process typically takes 5-7 business days.
● If the return is approved, a refund will be processed back to the original payment method. Please note that it may take an additional 5-10 business days for the refund to appear on your statement, depending on your bank or credit card company.
4.2 Refund Amount
● Full Refund: For eligible returns, you will receive a full refund of the purchase price. Original shipping charges are non-refundable unless the return is due to a defect or an error on our part.
● Restocking Fee: A restocking fee may apply to certain items, especially if they are not in their original condition.
5. Exchanges
Product Exchange: We currently do not offer direct exchanges. If you would like a different model or type of hearing aid, please return the original product for a refund and place a new order for the desired item.
6. Defective or Incorrect Items
● Defective Products: If you receive a defective hearing aid or one that does not match your order, please contact us immediately. We will arrange for a replacement or provide a full refund, including any shipping charges incurred.
● Errors in Orders: If we made an error with your order, such as sending the wrong item, we will cover the cost of return shipping and provide a replacement or refund.
7. Contact Us
For any questions or concerns regarding our Returns and Refunds Policy, please reach out to our Customer Service team:
Conclusion
We appreciate your business and strive to provide a hassle-free experience for returns and refunds. If you need assistance or have any questions, don’t hesitate to get in touch with us. Your satisfaction is our priority.
Thank you for choosing BHA Store for your hearing aid needs.