At BHA Store, we strive to provide a seamless and efficient shipping experience for all your hearing aid purchases. Our goal is to ensure that your order arrives promptly and safely. This page outlines our shipping policies, delivery options, and important information to help you understand the process.
1. Shipping Options
1.1 Standard Shipping
● Delivery Time: Typically 5-7 business days from the date of shipment.
● Cost: Free for orders over $99. For orders under $99, a flat rate of $10 applies.
● Carrier: We use trusted carriers such as UPS, FedEx, or USPS.
1.2 Expedited Shipping
● Delivery Time: 2-3 business days from the date of shipment.
● Cost: Calculated at checkout based on order size and delivery location.
● Carrier: We use premium carriers for faster delivery services.
1.3 Overnight Shipping
● Delivery Time: 1 business day from the date of shipment.
● Cost: Calculated at checkout based on order size and delivery location.
● Carrier: Available through select carriers for next-business-day delivery.
2. Order Processing Time
2.1 Processing Time
● In-Stock Items: Orders for items that are in stock typically process within 1-2 business days.
● Custom Orders: Orders for customized hearing aids may take additional time. Estimated processing times will be provided at checkout.
2.2 Order Tracking
● Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through our carrier’s website.
3. Shipping Destinations
3.1 Domestic Shipping
● We offer shipping throughout the United States, including Alaska and Hawaii.
3.2 International Shipping
● Availability: We currently ship to select international destinations. Please contact us to confirm if we can deliver to your location.
● Shipping Costs: International shipping costs will be calculated at checkout based on destination and package size.
● Duties and Taxes: Any applicable customs duties, taxes, or import fees are the responsibility of the customer and will be billed separately by the carrier.
4. Delivery Issues
4.1 Missing or Lost Shipments
● If your shipment has not arrived within the expected delivery time frame, please contact our Customer Service team. We will work with the carrier to locate your package and resolve the issue.
4.2 Damaged Packages
● If your package arrives damaged, please contact us within 48 hours of receipt. Provide detailed information about the damage and, if possible, include photos. We will assist you with filing a claim and arrange for a replacement or refund.
4.3 Incorrect Address
● To ensure timely delivery, please verify that your shipping address is accurate before completing your order. If you notice an error after placing your order, contact us immediately. We can attempt to update the address if the order has not yet been processed.
5. Shipping Restrictions
5.1 Restricted Items
● Certain items may have shipping restrictions due to regulations or carrier policies. If your order includes restricted items, we will notify you and provide alternative solutions if necessary.
5.2 Delivery to P.O. Boxes
● We can deliver to P.O. Boxes for most orders, but some shipping options may not be available. If your order cannot be shipped to a P.O. Box, we will contact you to provide alternative delivery options.
6. Contact Us
For any questions or concerns regarding shipping and delivery, please reach out to our Customer Service team:
Conclusion
We are dedicated to providing you with a smooth and efficient shipping experience. If you have any questions or need assistance, please do not hesitate to contact us. Thank you for choosing BHA Store for your hearing aid needs. We look forward to serving you!